Refund policy

We believe in the quality, cut and design of our product and we want you to be completely satisfied with your purchase. We back ourselves and we back you. If for some reason your order is not everything you had hoped it would be, we offer a full refund within 14 days of receiving your order.

How to Make a Return

Please email clientservice@saintlx.com with your Order Number to begin your return, and ensure your order meets the below Returning Conditions. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returning Condition

Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached within 14 days of receiving the order. Any items that do not meet these criteria will not be valid for any return. Any items returned to Saint Lisieux without approval will be returned at the customers' expense.

Full Price 

If you are not 100% happy, you can simply return any full price items purchased for full refund or credit note. The order must be returned within 14 days of receiving it and meet the Returning Conditions. 

Flash Sale 

Items purchased during a Flash Sale can only be returned for a store credit. The order must be returned within 14 days of receiving it and meet the Returning Conditions. 

Final Sale 

All products marked as Final Sale have a strict no returns policy, unless the item is deemed as faulty.

Exchanges

We invite you to send your item back for a credit note so you are able to place a new order.

Faulty Items

We hope you never receive a faulty item and sincerely apologise to hear you may have, we understand this is disappointing. So we are able to best assist you please email your order number, images of the fault and a small description to clientservice@saintlx.com. 

Return Shipping

We encourage you to return your item/s via registered postal services as return parcels remain the responsibility of the customer until received by Saint Lisieux. Original shipping charges and duties and taxes are non-refundable and charges for returned items are the responsibility of the customer.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Processing Time for Returns

We endeavour to process refunds daily but please allow up to 3-5 business days for your return to be processed. You will receive an email response when our team has received your return and again when the Credit Note has been processed.